Refund Policy

Last updated: draft — pending legal review before live launch.

Our approach

Business X-Ray Full is a one-time purchase. If it doesn't unlock after a completed payment, or doesn't work as described, contact us (or Lemon Squeezy, our merchant of record) and we'll make it right — either by resolving access or issuing a refund.

How refunds are processed

Because Lemon Squeezy is the merchant of record for this purchase, refunds are issued through Lemon Squeezy back to your original payment method. A confirmed refund automatically revokes Full access on the browser/device the purchase was made on.

Limits of accountless refund revocation

This version of Business X-Ray has no account system, so a purchase and its entitlement are tied to the browser/device that completed checkout, identified by an anonymous token — not to your identity. A refund reliably revokes access on that same browser/device, and on any other browser/device where you used the official "Restore access" feature with your purchase email — a refund revokes access there identically, the same way it does on the browser you originally purchased with. If Full access was copied to another browser or device by some other, unofficial means, we cannot guarantee revocation there. This limitation is documented in docs/COMMERCE_SECURITY.md and docs/RECOVERY_SECURITY.md, and is expected to improve if account-based entitlement is introduced in a future version.

How to request a refund

Contact details and request process to be added before live launch.